Refund policy
Our policy is valid for 30 days from the delivery of the last item in your order. If this period has passed, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. In accordance with European withdrawal rights, original packaging is not required, but we recommend keeping it to protect the item during transport.
Non-refundable items:
- Gift cards
- Downloadable software
- Certain health and personal care products (intimate hygiene, etc.)
- Perishable goods (food, flowers, etc.)
To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
Refunds
Once your return is received and inspected, we will send you a confirmation email. If your return is approved, the refund will be processed to your original payment method within a few days.
If you have not received your refund, please first check your bank account, then contact your bank or card issuer. If the problem persists, contact us at: happyanimalia26@gmail.com.
Return Shipping Costs
Return shipping costs are your responsibility and are non-refundable. If you receive a refund, return shipping costs will be deducted from it.
Exchanges
We only replace items that are defective or damaged. Contact us at happyanimalia26@gmail.com and send the item to: 35 Route de Mours le Ressis, Peyrins, 26380, France.
Gifts
If the item was marked as a gift at purchase and shipped directly, you will receive a gift voucher for the equivalent value. Otherwise, the refund will be issued to the original purchaser.
Return Shipping
Send your item to: 35 Route de Mours le Ressis, Peyrins, 26380, France. For any item valued over €75, we recommend using a tracked or insured shipping service.