Shipping policy
We currently deliver to the following European countries: Germany, Austria, Belgium, Netherlands, Luxembourg, Spain, Italy, Portugal and other EU countries.
2. Order Processing Times
All orders are processed and prepared for shipment within 2 business days (Monday to Friday, excluding public holidays) after receipt of your order.
3. Delivery Times
Once your order has been processed and shipped, the estimated delivery times are as follows:
- Standard Delivery: 3 to 5 business days
Important note: Delivery times are indicative and may vary depending on the item and carrier, peak periods (sales, end-of-year holidays) or unforeseen circumstances (strikes, bad weather). We will endeavor to inform you of any significant delays.
4. Shipping Costs
Shipping costs are calculated based on the weight, size of your order and the chosen delivery method. They will be clearly displayed in your cart before order confirmation.
Free Shipping across Europe.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number on the relevant carrier's website to track your parcel in real time.
6. Delivery Issues
- Lost or damaged parcel: Contact us within 3 days of the estimated delivery date. We will open an investigation with the carrier and resolve the issue (refund or reshipment).
- Incorrect delivery address: It is your responsibility to provide a complete and accurate delivery address. If an incorrect or incomplete address results in the parcel being returned, reshipment costs will be your responsibility.
- Recipient absent: If you are absent at the time of delivery, the carrier will leave a delivery notice or attempt a new delivery. If the parcel is returned following unsuccessful attempts, reshipment costs will be your responsibility.
7. Partial Shipment (if applicable)
In some cases, we may ship your order in multiple parcels for logistical reasons. You will be informed of this and no additional shipping costs will be charged.